A pharmacist checking her inventory.

Pharma Logistics Solutions

When a patient is at the end of your supply chain, a lot is at stake. We're focused on pharmaceutical logistics solutions that help you get life-saving products to the people who need them quickly and safely, and with complete visibility and quality assurance along the way.

Contact an Expert

The most impactful aspect of the UPS partnership to date has been two things. It's the people, and the breadth of expertise and experience they have.

Steve Hodge COO, Provell Pharmaceuticals

Watch the Case Study

Global Reach

Scale your business and strategically position your distribution operations closer to customers around the world with the power of the world's largest integrated global healthcare logistics network behind you.

  • More than 2,000 daily flights to 220 countries/territories
  • cGDP and cGMP Compliant facilities
  • More than 17.2 million square feet (1.5+ million square meters) of healthcare licensed space
  • More than 22 Global healthcare facilities
  • More than 11,000 global healthcare logistics professionals
  • More than 300 quality assurance professionals

Download the Global Healthcare Logistics Sales Sheet

Direct-to-Patient Solutions

Get critical specialty pharmaceuticals to your patients' homes when they need them with services that cover all the bases. We can help you give your customers the speed, visibility, and control they demand.

  • Outsource your fulfillment
  • Ensure delivery of a viable product with cold chain logistics
  • Offer early morning and 7-day a week delivery options
  • Provide delivery tracking and management tools
  • Give your patients flexible local pick-up/drop-off location options
  • Bring therapy delivery right into your patients' homes
  • Create an easy and efficient return process
  • Ensure security with narcotics (CIV to CII) cage and vaults
  • Expedite fulfillment with end-of-runway pharmacies in the UK and US

Tracking Innovation

When pharmaceutical deliveries are time and temperature critical, every second counts. Our next-generation sensor technologies can give real-time shipment visibility and a priority path through the network.

  • Secure digital end-to-end visibility solutions
  • Single-use chemical temperature indicators
  • Real-time digital temperature data loggers
  • GPS and RFID tracking (location within 2 meters)
  • Proactive alerts for staff and patients
  • Advanced sensor-based intervention and recovery
  • Delivery verification with signatures saved for up to seven years

Learn more about UPS® Premier

Reverse Logistics

Making it easier for patients to send something back is just as important as getting it there. We help you customize a secure, compliance-friendly reverse logistics flow to increase supply chain sustainability, manage costs, and improve customer loyalty.

  • Robust reverse logistics capability
  • Proactive product recall planning
  • Easy customer return and replacement solutions
  • Enhanced visibility across transportation modes
  • Global pharmaceutical return compliance management

Direct to Pharmacy Solutions

We can handle deliveries that must be signed for by the pharmacist-in-charge.

  • Delivery direct to the retail pharmacies, instead of the receiving dock
  • Delivery alert with customized instructions
  • Improve pharmacy inventory receipt by a minimum of one day
  • Reduce time spent on delivery confirmation requests

Order to Cash Solutions

Provide world-class customer service while streamlining your cash flow, managing costs, and setting your business up to scale. We can manage your entire supply chain from order to payment so you can focus on improving lives.

  • Full call center outsourcing
  • Pricing and promotions
  • Order processing and invoicing
  • Accounts receivable/payable
  • Customer service and dispute resolution
  • Return authorizations
  • Credits/debits processing
  • Reporting and metrics
  • Talk to an expert to learn about availability in your region

Download the Order to Cash Overview

Our end-of-runway pharmacy locations mean shipments can get out even faster

Provell Pharmaceuticals Case Study

UPS logistics manager looking at order paperwork

Setting up an order-to-cash supply chain for a virtual pharma company.

Watch Now

Lupin Pharmaceuticals Case Study

Pharmacist placing a prescription in a bag for a customer

Helping one of India's largest pharma players rethink US logistics.

Read Now

4 Best Practices in Cold Chain Management of Biologics

Researcher looking at a petri dish

From cold chain packaging to last mile optimization.

Read Now

Frequently Asked Questions

Connect Now

Smiling woman

Tell us about your unique business needs and discover potential solutions you didn't even know existed.

Don't hesitate, reach out today - no obligations, just possibilities.

Get Started