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UPS SCS x Grover - Scaling Success and Sustainability

How a global electronic rental company leveraged reverse logistics to improve order accuracy, reduce inefficiencies and scale their business, all while prioritizing sustainability.

How UPS Supply Chain Solutions’ forward fulfillment and returns management helped Grover leap ahead.

Top three successes of working with UPS included:

225%

faster processing of goods

99%

on time order fulfillment accuracy

75%

decrease in pick errors

Company Overview

Grover’s business model depends on a complex array of forward fulfillment and returns management. They rent electronic equipment to consumers and businesses in Europe and the US, and then receive that equipment back at the end of the lease. Once returned, the equipment is assessed for damages/wear & tear, repaired if needed, wiped free of data and returned to inventory for new customers to rent. If the equipment is deemed to have reached the end of its lifecycle, it is recycled/disposed of.

The Challenge

Grover needed a global partner that could handle all aspects of fulfillment and returns management, including the nuanced and intricate process of product assessment upon returns. Additionally, they needed their partner to do everything while prioritizing sustainability, as one of Grover’s core purposes is to support the burgeoning circular economy.

The Sustainable Solution

An Automated Approach
After a full sustainability assessment, UPS set up forward logistics warehouses in Europe and forward & reverse logistics warehouses in the US. Utilizing various advanced warehouse systems, integrated with a full suite of automation technology, including Locus Robotics, UPS became a seamless partner for Grover’s complex business model.
An End-to-End Solution
UPS handles the outbound, inbound, assessment, repair, data-wiping and reprocessing of goods down the appropriate path. And now Grover is well positioned to confidently continue down the path of rapid growth.

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