Manage Billing and Invoices

How can I pay my UPS invoice?

We recommend making payments using one of our convenient online payment tools:

• You can make a one-time payment of a UPS invoice using our Pay Now feature. No enrollment or login is required; just enter the information from the invoice you want to pay, then provide a payment method.
• Or, if you receive regular invoices for your UPS package (6-digit) or UPS Supply Chain Solutions® (9-digit) account, you may prefer to enroll in the UPS Billing Center. You’ll need a copy of a recent invoice for each account you wish to enroll.

false

How can I pay UPS by sending an ACH credit?

The fastest way to have your payment credited to your account is to pay using the UPS Billing Center (it’s easy to enroll using information from your UPS invoice) or our Pay Now app (no enrollment or login needed).

If you prefer to send an ACH credit payment directly from your own bank or other ACH payment provider, the UPS Payment Guide has instructions for setting up your payment.

• Be sure you understand your ACH payment provider’s fee structure and settlement schedule. Some institutions may not credit UPS’ account for up to four banking days and may charge higher fees for faster payments. Keep in mind that payments made using the UPS Billing Center or Pay Now apps do not have any additional fees when you choose ACH and payment is typically reflected on your UPS account within 24 hours.
• If making ACH payments outside of the UPS Billing Center or Pay Now apps, contact your ACH payment provider to set up payments using the CTX 820 format. This format can help avoid processing delays because it includes remittance details with your payment (the invoices you are paying and the amount to apply to each). If you cannot send your ACH via the CTX 820 format, you must manually send the remittance information via a spreadsheet (invoice numbers and invoice amounts) to paymentremit@ups.com.

false

Why was I charged a 2% credit card surcharge on my bill? How can I avoid this surcharge?

For invoices paid via credit card on or after October 26, 2024, an additional surcharge equal to 2% of the total amount paid will apply.The Credit Card Surcharge will appear on the next invoice following the invoice paid by credit card. The surcharge is not applicable to ACH or debit card payments. The Credit Card Surcharge currently does not apply to accounts based in the following jurisdictions as reflected in UPS account information: Connecticut, Maine, Massachusetts, Minnesota, New York, Puerto Rico, and Oklahoma.You can avoid the surcharge by changing your payment to an alternate method such as bank account draft (ACH).

Access the UPS BIlling Center.

false

How can I pay COD charges or import charges (duties & taxes) so that UPS can deliver my package?

When COD charges or import charges need to be paid prior to delivery, the tracking page on UPS.com will display a "Pay Now" link enabling you to make payment.

If you are not expecting a COD or import package, be extra cautious of any message saying that funds are required for package delivery. Only a few packages require money for delivery: Collect on Delivery (COD) packages and import packages with duties or taxes due. Tracking your package is the safest way to verify if any fees are due. Visit our Protect Yourself from Fraud and Scams page to learn best practices to help avoid fraud.

false

I paid for my shipment when I printed my label on UPS.com. How do I get a receipt?

If you have a UPS.com username and you were logged in when you created your shipping label, then your shipment was saved in your Shipping History. Simply locate the shipment in your list, and use the menu to retrieve your receipt.

false

How can I have my payment terms extended so I don't keep getting late fees?

The easiest way to avoid late payment fees is to enroll in the UPS Billing Center so you receive your invoices electronically, avoiding days in transit for postal delivery. Paying your invoice electronically (either in the Billing Center or with our Pay Now feature) will also eliminate days required to deliver and manually process your check.

If you still feel you need to have your payment terms adjusted, contact the UPS sales executive responsible for your account. If you do not have a sales executive assigned, you may contact the billing support phone number printed on your invoice.

false

How can I get a copy of my invoice?

If you are signed up for the UPS Billing Center, your invoices are available there for 56 weeks after the date it was issued.

If you need a duplicate copy of an invoice and are not signed up for the Billing Center, reach out to the billing support team at 1-800-811-1648 (for domestic & export invoices) or 1-866-493-7140 (for import invoices).

false

I received a text, call or email that seems suspicious. What should I do?

Don’t respond to it! Visit the UPS.com Protect Yourself from Fraud and Scams page to learn best practices to help avoid fraud.

If the message says funds are required for package delivery, remember only a few packages require money for delivery: Collect on Delivery (COD) packages and import packages with duties or taxes due. Tracking your package is the safest way to see if any fees are due.

false

There is a charge on my invoice that I do not recognize or do not understand. How can I get more information?

You can learn more about how UPS costs & rates are calculated with our Daily Rate & Service Guide. Refer to page 116 for a list of the most common value-added services and charges you might find on your invoice. If you still have questions, call the billing support phone number printed on your invoice.

false

I do not have a UPS account but received an invoice in the mail. Why am I being billed?

The two most common reasons UPS bills a customer who does not have an account are:

1. We delivered a package to you that had import duties and taxes that you are required to pay.
2. You shipped a package on UPS.com and paid using your credit card or PayPal account, and there are adjusted shipping charges that need to be paid for that package.

If you received an invoice that does not seem to be covered by one of these scenarios, you may call the billing support number printed on your bill for more information.

false

I am being billed a "missing PLD fee". What is that?

The UPS Terms and Conditions of Service specify that when you ship a package you must electronically send us information about the package that we call "PLD" for Package Level Detail. If PLD is not received by UPS, a processing fee is applied.

If you have been billed a missing PLD fee for a package you do not recognize or do not believe was shipped by your company, please call the billing support number printed on your bill.

false

How can I avoid late payment fees?

The easiest way to avoid late payment fees is to enroll in the UPS Billing Center so you receive your invoices electronically, avoiding days in transit for postal delivery. Paying your invoice electronically (either in the Billing Center or with our Pay Now feature) will also eliminate days required to deliver and manually process your check.

false

Why are packages sometimes not billed the same week that I ship them?

Most packages are billed after they are delivered, so they don't always show up on your bill the same week that you shipped them.

false

I am being billed for packages I did not ship. I think someone is using my UPS account without my authorization. How can I report fraud?

Log in to the UPS.com Protect Yourself from Fraud and Scams page and click the Email UPS button.

false

Can I get a refund for a package that was delivered late?

Packages covered by the UPS Service Guarantee may be eligible for a Guaranteed Service Refund (GSR) when delivered late. The payer may request a GSR in the Billing Center on the Dispute & Refund History page. If you do not have a UPS account, or are otherwise unable to enroll in the Billing Center, you may request a GSR by calling 1-800-PICK-UPS (1-800-742-5877).

false

My invoice did not calculate my incentives/discounts correctly. How can I get it corrected?

If your incentives/discounts were provided to you by a UPS sales executive, please contact sales about the issue. If you obtained your discounted rates using the self-service portal on UPS.com, please contact the billing support number printed on your invoice to request an adjustment.

false

There is a charge on my invoice that is not correct. How can I dispute the charge?

You may dispute a charge in the Billing Center. Simply locate the charge you believe is incorrect then click Dispute in the Actions menu. Refer to the Billing Center Help & Support Center for detailed instructions.

If the invoice you need to dispute is not available in the Billing Center, you may dispute a charge by calling the billing support phone number printed on your invoice.

false

My business has more than one UPS account and we have charges that were billed to the wrong one. How can get these charges rebilled to the correct account?

This can be resolved by submitting a dispute in the Billing Center and selecting "incorrect account billed" as your dispute reason. Refer to the Billing Center Help & Support Center for detailed instructions.

If the invoice with the mis-billed charge is not available in the Billing Center, you may request a correction by calling the billing support phone number printed on your invoice.

false

There is a charge on my invoice that I do not recognize. How can I get it removed?

You may dispute a charge in the Billing Center. Simply locate the charge you believe is incorrect then click Dispute in the Actions menu. Refer to the Billing Center Help & Support Center for detailed instructions.

If the invoice you need to dispute is not available in the Billing Center, you may dispute a charge by calling the billing support phone number printed on your invoice.

false

Our Billing Center administator has left the company. How do I continue to access and use the UPS Billing Center?

The best way to ensure continued service within the UPS Billing Center is to proactively work with the administrator to assign a backup or secondary administrator. The Billing Center supports multiple administrators, so we strongly encourage you to assign administrator rights to more than one user.

Sometimes, however, an administrator will leave the company unexpectedly. When this happens, you may contact the UPS.com Technical Support team at 1-877-289-6418. Before calling, the previous administrator’s UPS.com Username and email address, as well as the UPS.com Username and email address of the individual who will become the new administrator.

false

Why can't I pay my Billing Center invoice using a Credit Card?

The payment terms for some UPS accounts do not allow for invoices to be paid using a credit card. In such instances, the Billing Center will permit payments with your bank account (ACH) or a debit card.

If you feel you need to have your account payment terms changed to allow credit card payments, contact the UPS sales executive responsible for your account. If you do not have a sales executive assigned, you may contact the billing support phone number printed on your invoice.

false

What do I need in order to enroll in the UPS Billing Center?

Enrolling one or more UPS small package or UPS Supply Chain Solutions^® accounts takes just a few minutes. Here is what you'll need:

First, you will need to make sure you have a Username (and password) to login to UPS.com. Sign up here if you don't already one.

Next, you need a recent invoice for the account you want to enroll. The invoice must be one of the last three billed to your account and cannot be older than 45 days. During enrollment, you will be asked to provide several pieces of information from that recent invoice so we can make sure you are an authorized user of the account.

• Account Number
• Invoice Number
• Invoice Date
• Amount Due
• Control ID (a security code printed near the top-right corner of the first page)

Make sure to enter each value exactly as shown on the invoice. Once you’ve done so, you will be enrolled and have access to the Billing Center.

Enroll Now

Note: Only one person may enroll an account in the Billing Center. If someone else at your company has already enrolled the account, you may contact that person and they can add you as an authorized Billing Center user for the account.

false

Why are there no column headers when I open my 250-column CSV invoice?

The 250-column CSV invoice is a standardized UPS Billing Data format that is primarily used by UPS customers to import billing data into their accounting systems and databases. This format omits column headers so that it can be more easily imported into those systems. For details about the 250-column UPS Billing Data format, please download our Billing Data Dictionary. And if you'd like to insert column headings into the CSV file, you can download the header row from the Billing Center Help & Support page.

Note: Many customers find the 32-column summary CSV invoice to be a better alternative to the 250-column format. While a little less detailed, it includes all the same charges and can be easier to use.

false

Why am I unable to pay my invoices on the Billing Center?

Some invoices are labeled as 'Not Payable Online' in the UPS Billing Center due to the way the account has been set up. The most common examples are accounts that have been set up on a consolidated payment plan (multiple accounts that are billed together and must be paid together) and accounts that have been set up to automatically debit your credit card or bank account.

If your invoices are labeled 'Not Payable Online' and you prefer to pay future invoices in the Billing Center, contact the UPS sales executive responsible for your account. If you do not have a sales executive assigned, you may contact the billing support phone number printed on your invoice.

false

I enrolled my UPS Supply Chain Solutions account in the Billing Center, why can I not see any of my previous invoices?

Only UPS Supply Chain Solutions invoices billed after your enrollment date are available in the UPS Billing Center. Any invoices billed prior prior to enrollment were mailed to your billing address and can be paid using the remittance details printed on the invoice.

false