Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages.
Service Alerts 1of2
Summary: Update of delayed postal items
Due to the Management Procedure and Final Disposition of Postal Shipments in a situation of delay dictated by ENACOM, all postal items that have not completed their delivery process for different reasons will be recorded as residual. These postal items with possible delay will be available for a period of two (2) months.
The next closing date for accumulated postal items will be on the 11th of January 2025. If during this period the sender or recipient does not present a request for recovery of the postal item, this will be declared in a state of delay and will be proceeded according to the provisions of ENACOM.
To check if your guide is on the list of delayed postal items, contact 0 800 222 2877 or send an email to custsvcares@ups.com or you can consult the list of delayed postal items.
Summary: Service Alert due to Situation in Ukraine
UPS has suspended all operations in Ukraine, Belarus, and Russia.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a package on ups.com.