UPS WorldShip® Support and Tutorials

How do I add my UPS account to WorldShip?

If you already have WorldShip installed, adding additional accounts to your profile can be done through the Tools tab by clicking on the Shipper Editor button. If installing WorldShip for the first time, you will be prompted to enter your account information during the setup process. When adding an account to WorldShip, you will be asked security questions to ensure you are an authorised user of the account.

Except for new accounts that have not yet been billed, you will need to have a copy of a recent UPS billing invoice for that account when adding it to WorldShip. WorldShip uses information from that UPS billing invoice to confirm that you are an authorised user of the account. Make sure that your UPS billing invoice is one of the most recent three invoices issued for the account and that it is no older than 90 days (US) or 45 days (outside the US).

If you have trouble adding your account, see UPS Technical Support Telephone Numbers.

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How do I see my negotiated/discounted rates in WorldShip?

Setting up WorldShip to calculate and display the negotiated/discounted rates defined in your UPS contract involves three steps:

1. Request rates from UPS.
2. After UPS sends the rates to WorldShip, apply rates.
3. Set your rating preferences to display the negotiated rates where you want them.

1. To request negotiated rates, visit the Tools tab and click the Shipper Editor button. Highlight the account you want to request rates for and check the Negotiated Rates Status. If it says “click Request Rates” then you are ready to begin. If the status is blank or disabled, you will need to contact your UPS sales representative to have negotiated rates enabled for your contract. Click the Request Rates button to continue.
   WorldShip might ask you to authenticate your account before your request for rates is approved. If so, you will need to provide information from a recent UPS billing invoice to confirm that you are an authorised user of the account. Make sure that your UPS billing invoice is one of the three most recent invoices issued for the account and that it is no older than 90 days (US) or 45 days (outside the US).
2. Once you request rates, the Negotiated Rates Status will change to “Rates Requested” (assuming your request was approved). UPS will send your negotiated rates to WorldShip during overnight hours. Usually on the next business day when you restart WorldShip you will see a message that new rates have been received and the message will ask if you want to apply them. Select Apply Rates Now (recommended) or schedule the rates to be applied later. When rates are applied, the Negotiated Rates Status will change to “Rates Applied”.
   
   Note: After applying negotiated rates, UPS will periodically send updates to your WorldShip workstation (typically weekly). Be sure to apply those updates when prompted to keep your rates accurate.
3. Once rates are applied, highlight the account in the Shipper Editor and click Modify. Select the Rating Preferences tab and configure which rates you want displayed by WorldShip. You may choose a primary and secondary rate to display on the Shipping and Shipping History screens, on parcel or shipment labels, and on the Daily Shipment Detail Report. Rate options include negotiated rates, published rates, or neither – based on your preference.

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How do I import customer addresses into WorldShip?

WorldShip can be configured to import and export address and other customer data through the Import-Export tab in the application ribbon. WorldShip provides options for keyed, batch, and automatic data import and export.

For first time users, there is a Connection Assistant function in the Import-Export Tools menu that provides a step-by-step guide (Import-Export > Tools > Connection Assistant). Use the Connection Assistant the first time you make a connection. After making this connection and creating an import or export map, import or export data without using the Connection Assistant.

For a detailed guide on importing addresses into WorldShip, download this PDF: WorldShip User Guide – Import Customer Address.

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How do I move WorldShip to another computer?

Visit the Support tab in WorldShip, select Move Data and follow the instructions. Be sure to take note of the backup location on computer No. 1 since you will need to copy that backup file to computer No. 2. Also note the folder location where WorldShip is installed on computer #1; you must install WorldShip on computer No. 2 in that same folder location or your data cannot be moved correctly. Finally, during the installation of WorldShip on computer No. 2, be sure to select the Finish Moving WorldShip Data option in the setup window.

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How do I backup and restore my WorldShip data?

You can backup your WorldShip data either in WorldShip itself or in the UPS WorldShip Support Utility, whichever you prefer. Restoring a previous backup must be done using the UPS WorldShip Support Utility.

To backup your WorldShip data, visit the Support tab in WorldShip and select Backup Data. The Backup Files window opens and shows the default (recommended) location where your data will be saved. Click Browse to select a different location if needed. Click Backup to save your WorldShip data.

To backup or restore your WorldShip data using the UPS WorldShip Support Utility, open the Start Menu on your Windows desktop and scroll through your list of applications to the UPS folder. Open the UPS folder and select the UPS WorldShip Support Utility. Select the Data Maintenance utility and select either the Backup or Restore button.

• Backup: The Backup Files window opens and shows the default (recommended) location where your data will be saved. Click Browse to select a different location if needed. Click Backup to save your WorldShip data.
• Restore: The Restore Files window opens and shows a list of your backup files. Select the file you wish to restore and click Restore to apply the data.

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Why is WorldShip is displaying a 5001 error?

The 5001 error message indicates that your WorldShip registration has been deleted due to inactivity. You must re-register your WorldShip to continue.

Use the following steps to un-commission and re-register your WorldShip:

1. Click OK on the Error 5001 message.
2. Open the UPS WorldShip Support Utility from the Start menu.
3. In the Admin menu, choose “Un-commission”.
4. Restart WorldShip. The Register with UPS dialogue box should appear.
5. Verify your information and click Finish to complete the registration process.

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What are the system requirements to install WorldShip?

WorldShip must be installed on a desktop computer using a Windows-based operating systems. The latest version of WorldShip supports Windows 10. WorldShip will not function on non-Windows systems such as MAC or Linux, tablets, or mobile devices.

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Why is barcode and tracking information missing on the shipping label?

Within WorldShip, navigate to the Printing Setup menu within the System Preferences Editor in WorldShip and correct the current thermal label printer settings (System Preferences Editor > Printing Setup).

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