Woman preparing UPS return

How to Return a Parcel

You can return a parcel in a few easy steps. We’ll walk you through the process.

Do You Have a Return Label?

If your shipper included a return label, you’ll need to attach it to your parcel.

  • Your shipper may have included a label in your parcel, or instructions how to print one.
  • You may be able to contact your shipper to have a label sent to you.
  • If you already have a label from your shipper, affix it to your parcel.
  • You can either schedule a UPS collection, or drop the parcel off at a convenient UPS location.

Don’t Have a Return Label? No Problem.

If your shipper didn’t include a label, you’ll need to create one.

Help! I don’t have a printer.

If you don’t have a printer, you can:

  • Scan and print by mobile barcode at a UPS location; or
  • Email the label to yourself (or a friend) to print later

Prepare Your Parcel

Pack up your return in a sturdy and undamaged box.

  • If you’re recycling a box, remove all old labels and barcodes.
  • Seal your box with plastic or nylon tape at least two inches wide. Don’t use duct tape.
  • Wrap items separately with tags, packaging materials and cushioning.
  • Keep in mind, there are additional rules for special-care and prohibited items.
  • You’ll need to know the dimensions and weight of your box.

Help! I don’t know how to weigh my parcel.

Simple solution:

  • Weigh yourself while holding the parcel, and then weigh yourself alone. Subtract one from the other.

How to Get Your Returns to UPS

Almost done! You’ve got three options to get it to us.

  • We can come to you (for an additional fee). Schedule a collection.
  • You can come to us and drop it off at a UPS location. Be sure to bring your identification.
  • You can hand your correctly labeled parcel to any friendly neighborhood UPS driver.