Change a Delivery

Q: I’m not getting an option to change my delivery. Why?

Some shippers restrict the ability to change your delivery.

Q: How do I make changes to a delivery I have sent?

You can request delivery changes online through your shipping history and the tracking page, WorldShip®, UPS CampusShip® or Quantum View®. Both you and the receiver can use the parcel’s tracking number to check the status of the intercept request.

Q: Do I need to enrol in My Choice after I create an account?

Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or collect deliveries at a UPS location, as well as telling your UPS driver where to leave parcels when you aren't home. Sign Up for UPS My Choice

You can redirect or reschedule parcels* by yourself when you log in to UPS.com and enable UPS My Choice^®.

Log in to Change

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*Sometimes, shippers restrict change delivery options based on parcel contents.

Here’s How You Do It

1. Open Your Dashboard

If you have an account, log in to UPS.com and open your My Choice dashboard.

2. Select Your Parcel

Click on ‘Delivery Options’. If you can’t see ‘Delivery Options’, the shipper has restricted this option.

3. Follow the Prompts

Reroute your parcel to a different location or change the delivery date.

What is UPS My Choice?

Sign up for free and enjoy these perks.

Get delivery alerts and estimated delivery times via text or email.
Change the delivery address or date.
Tell the driver where to leave the parcel: another address, or with a neighbour.
View all of your inbound and outbound parcels on one dashboard.

Sign Up for Free Log In

FAQ

I’m not getting an option to change my delivery. Why?

I missed the delivery of my parcel and got a notice instead. How do I change my delivery?

If you missed a delivery, you received a UPS InfoNotice™ letting you know that your driver was unable to deliver your parcel. Update the InfoNotice with instructions for the driver on what to do with your parcel and place the notice in the same location where the driver left it.

This does not apply to 'Adult signature required' deliveries. An adult must sign for these parcels at the time of delivery.

You can also use your UPS InfoNotice number online to request a hold on eligible parcels. In addition, My Choice members can use the Delivery Planner to request a hold.

Learn more about UPS InfoNotice

How do I make changes to a delivery I have sent?

Do I need to enrol in My Choice after I create an account?

Can’t See What You’re Looking For?

We’ve got you covered. Get shipping help.

Change a Delivery

Here’s How You Do It

1. Open Your Dashboard

2. Select Your Parcel

3. Follow the Prompts

What is UPS My Choice?

Are You a Small Business?

FAQ

Can’t See What You’re Looking For?