What Does My Tracking Status Mean?

Each time your parcel is scanned, shipment movement information is captured. Here’s a list of what those common statuses you’re seeing mean.

Label Created
Shipped/On the Way
Out for Delivery
Delivered
Exception

Label Created

We’ve received the shipment details and billing information from the sender of the shipment. Once we have possession of the shipment and have it moving within our network, the status will be updated.

Shipped/On the Way

We’ve received the shipment, it’s moving through our network and it now has a scheduled delivery date. Shipments can stay in this status until they are out for final delivery. Keep in mind, if shipments are travelling long distances, they probably won’t be scanned again until they reach their destination hub.

Out for Delivery

The local UPS facility has received the shipment and they’ve dispatched it to a driver for its final delivery. Unless the sender has elected for a time-definite delivery service, parcels are typically delivered between 9 a.m. and 7 p.m. (occasionally later) to residences, and by close of business for a commercial address.

Delivered

We’ve delivered the shipment to its final destination, with a timestamp of the delivery recorded. If the shipment doesn’t require a signature, our driver will try to find a safe place to leave the shipment to keep it out of plain sight or harmful weather. This may include a front porch, side door, back porch or garage area, among others.

Exception

The shipment is in the UPS network, but there was an unexpected error that may result in a change in the scheduled delivery date. The reason for the exception will be noted in the Shipment Progress section of the Tracking Detail page. When the delivery date changes, the tracking status will show the new date.